Our Policies



Cafés in Square Toudouze


We want to make it convenient and easy for you to stay with us. Here are our policies:


Booking your reservation
We will hold an apartment for you upon receipt of your email or booking form confirming your dates and the number of persons in your party pending receipt of the deposit and rental agreement.

We have a simple rental agreement that we ask you to sign and mail to us accepting the conditions of your rental.


Booking deposit
We require a 50% deposit at the time of booking. The balance is due not less than 3 weeks before your arrival. Payment can be made by wire transfer to our bank, by personal check or by direct deposit. We do not accept credit card payment.


Cancellation
We hope you understand that renting an apartment is not like renting a hotel room. Thus, we do not refund once a booking has been accepted. We will try to re-rent the apartment, and if we are able to, we will refund your deposit minus a $50 handling charge. We do understand that unavoidable circumstances can occur, and if it is possible, we will try to offer you alternate dates for your stay. We do recommend obtaining trip cancellation insurance to protect your investment in the case of cancellation.
 



Sunday Lunch on Avenue des Ternes


Security Deposit
We require a $200 security deposit which is fully refundable, less damage, breakage or long distance telephone charges. The security deposit is payable as a portion of the initial booking deposit.


Arrival and departure
We understand that most travelers do not plan their trips on a Saturday to Saturday basis, so we allow check in at any reasonable time and any day of the week. Occasionally, we have guests leaving on the same day as the arriving guests, and we ask you to understand that the apartment may not be ready for occupancy when you arrive. We would ask you to stroll in the neighborhood and relax in a cafe. You will be able to leave your luggage and have access to the apartment within 2 hours of your arrival. Our goal is to accommodate you as much as possible.


If you are disappointed
We have never had clients who were disappointed with our apartments--in fact, exactly the contrary. However, we know that this could happen. Our primary goal is to try to resolve problems if and when they occur. We would ask you to first contact us, explain your problem and we will try to solve it promptly. If this is not sufficient for you, we promise to work with you to find a reasonable compromise. After all, it is your trip and we want you to have a wonderful time!